Embracing the Ted Lasso Way in the Role of a Scrum Product Owner
A few lessons from Ted Lasso on building trust, sharing ownership, and keeping a team moving through change. Written from the perspective of a Scrum Product Owner.
Panagiotis Ziazias
Group Product Manager at Kaizen Gaming
7+ years in product · Engineering roots
Athens, Greece
I lead product teams and turn complex challenges into useful customer experiences, with curiosity, clarity, and a little optimism.
Real-time journeys, clearer feedback, and thoughtful error handling.
Explore the workIn live sports experiences, conditions can change while someone is making a decision. The interface needs to help people understand what happened and what to do next.
At Kaizen Gaming, I’ve worked with Design and Engineering on real-time interaction and error-handling improvements, connecting customer feedback with technical dependencies and market requirements.
A useful error message gives the customer a clear next step.
Identity verification, external providers, and the systems behind the screen.
Explore the workA simple customer journey can rely on several providers and internal systems. Product decisions need to account for those connections from the start.
My work has included KYC integrations with IDnow and Intelli, relationships with feed providers, player statistics, and integrations with internal odds systems. An engineering background helps me ask better questions about feasibility and dependencies.
The customer sees one experience. The team needs to understand the whole system.
Strategy, coaching, and a shared understanding of what matters next.
Explore the workAs a product area grows, the work changes. Clear priorities and independent decision-making become as important as the next release.
As a Group Product Manager, I own strategy and roadmaps for betting experiences and promotional products, while coaching Product Managers on discovery, delivery, and ownership. I partner with Business Intelligence to bring adoption analysis into roadmap conversations.
Give people context, clear expectations, and space to make decisions.
Clear feedback and a useful next step help people make decisions with confidence.
A few lessons from Ted Lasso on building trust, sharing ownership, and keeping a team moving through change. Written from the perspective of a Scrum Product Owner.
I started in software engineering at Nokia, moved into Scrum and product ownership, and now lead a product area at Kaizen Gaming. I’m interested in the point where technology, human behaviour, and business meet.
Sportsbook has taught me to work with complex systems, changing conditions, and customers across markets. The questions that interest me travel well: is this useful, is it understandable, and is it worth building?
Product strategy, customer journeys, and coaching Product Managers.
Identity verification and Sportsbook products, from requirements to delivery.
Backend engineering and the foundations of working with product teams.
Athens University of Economics & Business (AUEB)
University of Athens
The interests that keep me curious outside work.
I play and follow the game. There’s always something to learn about teamwork.
I’m curious about how people make choices, form habits, and use the experiences we build.
A reminder to focus on what I can influence and respond thoughtfully.
A product challenge, a team question, or simply a good idea.
I’m always up for a thoughtful conversation.